Frequently Asked Questions
🍍 Where do you ship?
We currently ship within the United States.
🍍 How long does shipping take?
Most orders are processed within 2–5 business days. Once your order ships, you'll receive tracking information by email. Shipping times vary depending on the item and your location.
🍍 Do you offer returns or exchanges?
We're currently finalizing our return policy. If there's ever an issue with your order, please reach out and we'll do our best to make it right.
🍍 What if my item arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Be sure to include your order number and photos so we can help resolve the issue as quickly as possible.
🍍 How can I contact you?
You can reach us anytime through our Contact page or by emailing thepinkpineapplesupport@gmail.com. We'll get back to you as soon as we can.
🍍 Do you restock sold-out items?
Some of our products may be restocked, while others are only available for a limited time. If you see something you love, we recommend grabbing it before it's gone!
🍍 Where are your products shipped from?
Our products ship from trusted suppliers. Because of this, items in the same order may arrive in separate packages.
🍍 Can I cancel or change my order?
We begin processing orders quickly, so we can't guarantee changes or cancellations. If you need assistance, contact us as soon as possible and we'll do our best to help.